Money-back guarantee

What stops you from ordering custom writing services online?

It is okay to have bothering questions. Every student, seeking help at MasterPapers, can feel safe and insured from unforeseen situations. For your confidence and trust, our service has established a Refund Policy.

At MasterPapers, reliability isn’t a promise. It is a guarantee.

Refund period

If you want to request a refund for your order, please, follow the established time limits.

< 20 pages

For orders less than 20 pages, we offer a 14-day money-back period.

> 20 pages

For orders more than 20 pages, we offer a 30-day money-back period.

Orders with
confirmed plagiarisms

In single cases, for orders with confirmed plagiarisms, we offer up to 180 days of the refund period

How to request a refund?

For ease of maintenance, our service uses different methods for communication with the customers:

  • 1-888-244-1910 or request a callback
  • Message board (Use your account)
  • Live chat (Use your account)

The support center operates 24/7, ready to provide urgent assistance with any issue. In case of refund demand, choose the most convenient method and contact our managers as soon as possible.

If a customer tries to submit a refund request using OTHER methods of communication than the listed above and fails to do so, complaints about refund rejection may not be accepted.

Request-to-delivery workflow

Issues on practical arrangements: from the moment you place an order to its final delivery.

I want to cancel the order

It is a pity you wish to cancel your order. Whatever is the case for cancellation, you are entitled to a 100% refund. In the event of order cancellation, the funds will be debited back to the account of the initial payment within 5-7 business days from the time of cancellation request.

I requested another writer

Every customer can choose a preferred writer for free. However, we inform in advance that a selected expert may not be available to take the order and complete it by the deadline. In this case, a manager finds another candidate with a relevant background. It is an undesirable situation; however, the writer`s turnover is not a subject for refund.

Late delivery

The entire MasterPapers team works round the clock to deliver top-grade orders to the customers right on time. We do not tolerate missed deadlines and encourage customers to monitor the writing progress themselves. However, if the delivery is behind the set time, the order remains non-refundable. According to Refund Policy, lateness is not a subject for a chargeback.

As an excuse, you will receive compensation - a credit or a special discount for your future orders.

My order was canceled

If the order was canceled by the service at the halfpoint before the deadline or later, you are entitled to a 30% refund or a 100% compensation to the Bonus Balance. In the event of order cancellation, the funds will be debited back to the account of the initial payment within 5-7 business days from the time of cancellation request.

I didn’t download my order

You can request a full refund before the order is downloaded within the terms established.

Quality claims

We aim to produce high-quality content only. Unfortunately, opinions may differ. If you feel that the delivered order is below the standard, please, request a free revision of your paper. If you are entirely dissatisfied with the quality and want a full refund for your order, we will require documented proof that the quality of your paper is low (e.g., scan copy of your instructor’s feedback, plagiarism report, etc.). Your request will be immediately forwarded to the Quality Assurance Department.


Make sure you have read and understood the prescribed regulations before placing an order with us. For any further questions and detailed information, we encourage you to contact the support representative.

contact support
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All of papers you get at are meant for research purposes only. The papers are not supposed to be submitted for academic credit.

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