Money-back guarantee

What stops you from ordering custom writing services online?

Having questions is absolutely okay. Every student seeking help on can feel safe and insured from unforeseen situations. To foster your confidence and build trust, our service has established a Refund Policy.

At MasterPapers, reliability isn’t a promise. It is a guarantee.

Refund period

If you want to request a refund for your order, please, follow the established time limits.

< 20 pages

For orders of less than 20 pages, we offer a 14-day money-back period.

> 20 pages

For orders of more than 20 pages, we offer a 30-day money-back period.

Orders with
confirmed plagiarisms

In individual cases, for orders with confirmed plagiarisms, we offer up to 180 days of the refund period.

How to request a refund?

For ease of maintenance, our service uses different methods for communication with our customers:

  • [email protected]
  • +1-484-633-9606 or request a callback
  • Message board (Use your account)
  • Live chat (Use your account)

Request-to-delivery workflow

Issues on practical arrangements: from the moment you place an order to its final delivery.

“I want to cancel the order.”

It is a pity you wish to cancel your order. Whatever is the case for cancellation, you are entitled to a 100% refund. In the event of order cancellation, the funds will be debited back to the account of the initial payment within 5-7 business days from the time of cancellation request.

“I requested another writer.”

Every customer can choose a preferred writer for free. However, we inform you in advance that a selected expert may not be available to take the order and complete it by the deadline. In this case, a manager will find another candidate with a relevant background. It is an undesirable situation. However, the writer`s turnover is not subject to a refund.

Late delivery

The entire MasterPapers team works round the clock to deliver top-grade orders to the customers right on time. We do not tolerate missed deadlines and encourage customers to monitor the writing progress themselves. However, if the delivery is behind the set time, the order remains non-refundable. According to Refund Policy, lateness is not subject to a chargeback.

As an apology from us, you will receive compensation - a credit or a special discount on your future orders.

“My order was canceled.”

If the order was canceled by the service halfway through before the deadline or later, you are entitled to a 30% refund or a 100% compensation to the Bonus Balance. In the event of order cancellation, the funds will be debited back to the account of the initial payment within 5-7 business days from the time of cancellation request.

“I didn’t download my order.”

You can request a full refund before the order is downloaded within the terms established.

Quality claims

We aim to produce high-quality content only. Unfortunately, opinions may differ. If you feel that the delivered order is below the standard, please, request a free revision of your paper. If you are entirely dissatisfied with the quality and want a full refund for your order, we will require documented proof that the quality of your paper is low (e.g., scan copy of your instructor’s feedback, plagiarism report, etc.). Your request will be immediately forwarded to the Quality Assurance Department.


Make sure you have read and understood the prescribed regulations before placing an order with us. For any further questions and detailed information, we encourage you to contact the support representative.

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