Why should I trust your service?
We believe in delivering quality writings, building a trustworthy relationship from the start and that is why we offer moneyback guarantee. We have implemented an efficient quality control process to ensure the highest quality writings. Even the most demanding customers are satisfied. This evidence indicates that we have exclusive communications, that is to say availability of live support, cognition of work performance status. Our company is dedicated to its customers. We understand that our success depends on your satisfaction, and we truly value your confidence in our writing service.
What makes MasterPapers.com different?
MasterPapers.com offers a compelling proposition: a vast academic and personalized service for a relatively insignificant cost. Education is a vital importance in today’s world, as a determinant of future success and access to new social arenas. In addition, we are confident in our service and offer money back guarantee (note: very few services can match this guarantee). However this guarantee is only applicable if you prove that term paper you ordered was plagiarized or doesn't meet your initial project requirements.
What customer support do I get?
Our Unique Customer Service Center allows you to:
- Track your order status in real time.
- Submit comments, revision requests directly to your personal writer (greatly speeds up revision process and improves communication);
- Upload necessary files or guidelines
- Download your completed order directly from our server as many times as you want, any time you want (serves as a backup copy of your order);
- Pay your unpaid order;
- Restore your order number (-s) in case if you delete email from us
- Ask for a quotation from our friendly Customer Service Team;
- and much more…
How can I contact you if I have any questions regarding my work?
We understand that proper communication plays an important role in the completion of any assignment, thus our Customer Care Center is available for you 24 hours a day, 7 days a week. You can contact us by one of the following means: LiveChat, Telephone or E-mail.
Are our prices a direct indication of the quality of work that you will receive?
Yes, the quality of our papers is definitely worth the price you pay to get it. We understand that we are not the cheapest custom writing service available, you must understand that maintaining the service that we do is not inexpensive. Firstly hiring truly qualified writers, secondly maintaining our 24/7 customer care service, not to mention keeping our complex computerized systems up and running etc. It truly is worth it when you can guarantee that on the deadline you receive a truly excellent paper that is not plagiarized and that is fully referenced and cited. We guarantee satisfaction, even in the rare case that someone maybe not be completely satisfied with the paper they receive we will revise it for you free of charge until you are, this is something that not many companies offer. A situation that occurs quite often is when a customer approaches us with an assignment, finds out how much it will cost and opts for a cheaper company, then in the near future the same person contacts us again saying that they have had a terrible experience, that they got totally ripped off and could ask us to complete the assignment after all. Is it worth taking the risk and compromising your success? We don’t think so. Please keep this in mind when making your decision.
How can I pay?
You can pay for our services using one of the following payment methods: Any major credit card (via Internet Payments Option); Debit cards on-line; PayPal
Can I pay in installments?
This is a possibility, but we do not recommend paying in installments, the reasons behind this are of such:
It will disturb the flow of the writing process
- Each time the writer has finished the part of the paper that he has paid for he has to wait for confirmation of the next payment before he can continue working.
- Delays in bank transfers and any other money transfer are quite common, delays in transfers will mean delays in work, and obviously with a single payment the risk of such delays is smaller.
- It can cause hiccups in the writers schedule, for example they can not be sure when payments for each part of your order will come through, which makes it harder for them to organize their time in harmony with the flow of other orders.
- It is a risk for us in the sense that we have no guarantee that the customer will complete the payments for the order, which leaves us hanging.
On the other hand we do understand that when placing a big order it is hard for some people, for one reason or another, to pay the entire cost in one lump sum. For more information on when we will accept payment in installments, please contact our Customer Care representatives. Before doing so consider the fact that there really is no risk in paying upfront, especially if you make the payment using a credit card, you can always cancel the transfer. This will actually be more complicated if you have paid in installments.
Do not be fooled by companies that will accept a small upfront payment and then payment in installments. The original payment is just a way to get on their, then they will start delaying the writing process and the prices will increase or extra payments will come into the picture. They realize that once you have made your first payment you will be more hesitant to go to another company and part with your money. Please be careful, we don't want you to be tricked after all a bad experience with another company will make people more reluctant to approach all custom writing services, including ours.
Who will prepare my order?
While the majority of custom writing companies that have recently emerged on the Internet make money hiring inexperienced students and foreign writers with poor knowledge of English, the team of UK and US professional writers employed with our company consists of experienced and qualified researchers capable of coping with literally any assignment. Each member of our writing team holds at least Master’s Degree, and some writers hold PhD degree. Access to the best electronic libraries containing millions of sources, great research skills, and knowledge of the research process logic allow our writers to produce high quality papers that exceed or at least match the customer's expectations. We understand that work of highly qualified personnel is not cheap, but in the long-term such approach is more effective: the majority of those who place orders in our company are regular customers.
Will I be able to contact my writer?
Communication between customers and writers plays an essential part in the completion of the assignment. Sometimes it is virtually impossible to complete the assignment without some additional information or clarification from the side of our customers. At MasterPapers.com we have developed one of a kind message system, which will allow you to stay in touch with the writer who is working on your assignment.
Will I be able to have a live conversation with my writer?
As we guarantee full confidentiality to our customers, we guarantee it to all of our writers as well, thus a live communication with the writer may not be available, but the message system that was developed by our staff will make your communication with your writer just as effective.
Will I have to provide you with any additional information?
Usually the instructions that you provide while filling out the order form are enough for the writer to complete your assignment. However, there may be some situations when the customer may be asked to provide the copy of some source that is very specific or hard to access, Editing and Proofreading service also require for you to submit the copy of the piece that you would like to have revised.
How can I forward additional information to you?
There are several means of forwarding information to us, and you can select the one which suites you best. You can forward anything you like via E-mail, or you will be able to upload any additional sources or your personal draft directly with your order.
What is the quality of your custom term papers and dissertations?
All work is guaranteed to be of degree level 2:1 (UK) standard or G.P.A. 3.0+ (US) Standard and above. MasterPapers.com is committed to deliver the highest quality service and continues today to help students with their essays. We strive to be the leaders in the industry and are proving so by providing you with more than just quality service, we provide you with a piece of mind for every possible situation. Our writers deliver proprietary, personalized end-to-end research papers completed following customer's instructions.
What about plagiarism?
Our company implements zero-tolerance anti-plagiarism policy. Every piece of writing completed by our writing team is checked with the help of powerful anti-plagiarism engines to make sure that it is really original. We do not use the software that saves each paper checked to a database for further matching with other papers. We are perfectly aware that plagiarism is labeled as the most severe violation and take all possible precautions possible to avoid it with in our writing team. Click here to read comments of our writers on plagiarism
How will I receive my order once it is completed?
The standard means of delivery of the completed assignment is via our web-site. Every customer is given access to a personalized control panel, with the help of which you will be able to contact your writer and/or administration, upload any files that you want the writer to use, see all of your previous orders, and of course download the completed assignment.
What if I do not think that my assignment fully matches my initial criteria?
We understand that once you receive an assignment you may want some parts to be edited or revised for you, thus we have implemented an Unlimited Free Revision policy. This means you can contact us within 14 days after the delivery of your assignment, and we will gladly revise or correct the parts of the assignment that you point to. If your paper is larger than 20 pages, you have 30 days to ask for a free revision. If the free revision period has expired, you can buy more time for revision.
How long will I have to wait before my work is delivered to me?
As a customer you will be able to select a deadline, which is appropriate for you. Currently we are offering services starting with 3 hour delivery and going up to 10 days for essay writing service and 60 days for dissertation writing, so you yourself will be able to decide on when you would like to have your order completed.
How can I calculate when I will receive my assignment?
You do not have to calculate anything, as our system was designed in a way that will show you how much time is remaining till your order delivery. However if you would like to calculate the delivery time by yourself, here is an example of how our system works:
Let's assume that you have requested a 4 day delivery and your order was placed on Tuesday at 2:00 p.m. (1 day = 24 hours) Your assignment will be delivered to you in 96 hours exactly or even earlier, thus you can be sure that you will receive a completed assignment on Saturday at 2:00 p.m.
What will happen if I am not going to receive my assignment on time?
Even though it is highly unlikely that the delivery of your assignment will be delayed, MasterPapers.com will provide you with a compensation (in form of a credit or a discount to be used towards your next order) for any inconveniences.
Do you resell your essays and dissertations?
As a custom research company, we never sell pre-written papers, nor do we resell/publish any paper ordered through our company. The customer receiving a project written by our team can be sure that he is the only person to receive and use this project.
Can I be sure that no third parties will find out about me using your services?
We never under any circumstances forward any of the personal information that you provide us with to any third parties. We fully understand just how important it is that you can be 100% sure that both the details you provide and the fact that you have used our services will be treated with the utmost delicacy by our staff and will never be disclosed to anyone outside of our company. We value our customers and therefore your priorities are our priorities.
Where is your business located?
Our writers are based in the United States, Canada, U.K and Australia. All of our writers are Native English speakers meaning their first language is English and their experience will be evident in your term paper. We are meticulous about what our writers produce because we understand that we are only as good as the last term paper we write.