Frequently asked questions

What is MasterPapers?

We are a reliable ghostwriting company with over 17 years of experience and 600 qualified writers on board. Our goal is to provide students with the best quality custom writing services: timely, professionally, and confidentially. No matter the subject, type of work, academic level or deadline – MasterPapers is always here to help you!

What are your main services?

We deliver high-quality academic writing assistance for all levels of education, including editing, proofreading, rewriting, and formatting services. Any type of assignment is available for order.

What are your core guarantees?

Alongside with the highest standards of produced works, we guarantee the following:

  • Plagiarism-free content
  • On schedule delivery
  • Safe payments
  • 100% confidentiality
  • Money-back guarantee
  • 24/7 online support
  • Unlimited free revisions
Why students trust your company?

For many years now, we do everything possible to ease student's life and help them with any difficulty on their way to a successful academic future. An impeccable reputation based on satisfaction rate and positive reviews of our customers is our biggest pride and signature guarantee. Students choose our company because we are a trustworthy service with top qualified writers and solid warranties.

Still in doubt? Check out the latest feedback from our clients to dispel any worries left. Let the exceptional results of our work speak for themselves! And once assured, do not hesitate to order your custom written assignment as soon as possible.

How do I place an order?

Fill out an order form on our website or contact support manager via the chat board. State the type of work, topic, number of pages, and preferred deadline, plus any other relevant information we need to know. Detailed instructions are highly appreciated. Complete the payment and wait for our manager to contact you shortly after.

How do I pay for it?

You have to pay for your order in advance. You will get the final price once you fill out the order form. No extra charges are foreseen. We use secure payment methods to guarantee your safety. Pay for your order with Visa or MasterCard without risks.

How do I communicate with my writer?

Your order will be assigned to a topic-relevant expert with required study level and professional experience. Feel free to chat with your writer and monitor the process using your personal account.

How do I download my order?

The moment we finish writing and editing your order, you will receive an automated notification. Log in to your account to download the paper. We do not send copies to email due to security reasons.

What do I do after the delivery?

Every day, our custom writing service strives to become better and exceed customers' expectations. So we'd love to hear your opinion on our services! After the order delivery, we will ask you to fill out a special feedback form.

Meanwhile, don't forget to check the quality of the delivered assignment. If necessary, request a revision or ask for a refund.

I have an urgent issue. Is the customer support available 24/7?

Of course! Whatever it is you needed, our friendly managers will gladly help you in resolving any issue at any time of the day or night. Be sure to get a fast response!

What writers work on your team?

Our team features an impressive number of professional writers and scholars across all subjects, including MA and Ph.D. degree holders. They have the necessary knowledge and experience in academic writing to master any task on short notice. We are highly demanding of every writer working on our team. The selection process is complicated yet effective as we strive to ensure the best result for our customers.

How will you select my writer?

According to his/her availability to complete the work and eligibility in terms of academic level, subject field, and English language proficiency.

Can I choose the writer myself?

Yes, you need to notify us of the ID number of the preferred writer when placing the order.

What is the difference between Top Writer and Premium Writer?

The top writer is one of our top-30 writers in your discipline, according to customer reviews. The premium writer is one of top-10.

I don't need a native English speaker to write my paper. Do you have international writers to complete my order?

Of course. If you are an international student and afraid your teacher will get suspicious of the paper, we have suitable writers who are not native English speakers.

How do you ensure high quality of writing?

We will perform any type of work, regardless of complexity, subject matter, requirements, deadline, etc. All our copies are 100% unique and written following academic standards and provided requirements. A specialized Quality Assurance Department double checks every paper for consistency, proper formatting, absence of grammar mistakes, and plagiarism before the delivery.

How do I know my order is plagiarism-free?

All content undergoes thorough examination for plagiarism using advanced anti-plagiarism tools, like Copyscape.

What is Quality Assurance Department?

To perfect every order, we established a special Quality Assurance Department. Each member of QAD is a professional editor who can spot even the slightest mistake in the text and correct it. They proofread and amend final drafts before their delivery.

Can I request a plagiarism report?

For an additional fee, we will provide you with a thorough plagiarism report on your assignment.

What types of work do you cover?

Our writers can master 50+ types of written works, including any academic assignment, presentation, cover letter, CV, case study, and business plan writing. Moreover, you can also request editing, proofreading, rewriting, and copywriting services.

What subjects do you cover?

As you will see from the tabbed subject list on our website, we do cover almost every existing field of study. We have more than 600 writers with different qualifications across 50+ disciplines, and our team is continuously growing. If a specific writer you request is busy with other assignments at the moment, we will match the order to another writer who fits your requirements just as perfect.

What academic levels do you cover?

Any academic level is available for our writers, be it a high school, college, undergraduate, MA or a Ph.D. assignment.

How do I send my instructions?

You upload them to the order form. Also, you can share any additional information on the assignment with the writer directly or send them to our support manager. Choose the way that fits you best.

How fast can you complete my assignment?

As quick as a wink! We will complete your assignment by the due date you choose yourself. The fastest turnaround for a standard essay is 3 hours, for a dissertation – 5 days.

Will I get it back on time?

We give 100% guarantee that your order will be delivered to you right on time. Our writers always strive to complete assignments even before the deadline, so you have enough time to examine the work and ask for a revision if needed. To keep you calm and confident on timely delivery, we encourage you to monitor the writing process by chatting with your writer.

I need an essay in 3 hours. Is it possible?

Yes! It is our fastest turnaround for a standard essay. If you need one ASAP, don't hesitate to place an order as fast as possible.

How do I know this service is reliable?

First, see what other customers think of our writing company. There are hundreds of reviews, and we are proud to have an impeccable reputation among the students, who rated our service with 4.7 / 5 points on Trustpilot and Sitejabber.

Second, as a trustworthy company, we have an impressive number of guarantees to offer to our customers. Years of professional experience, qualified writers, 24/7 support team, high quality, and original content, and the list goes on and on.

Third, we care about your privacy and safety. Your personal information is well secured with us. Our service uses advanced security standards to make sure your data will never be disclosed to any third party under any circumstances. With regards to your privacy, we will never request your personal information, only paper instructions, and email. The communication between the customer and managers/writes is held on a no-name basis.

How do you secure order details?

We never request private information. Your communication with the writer is held on a no-name basis via secure chat board on our website. Create an account and upload your order instructions. Your data will is protected by SSL protocol - a special certificate which encrypts the information sent by you - and may never be disclosed to the third party.

How do you secure payments?

We work only with reliable payment companies, i.e., Visa and MasterCard. Your card details are protected by advanced security standards - SSL Data Encryption.

Can someone find out I used this service?

Our service is 100% confidential, and no information on your order may ever be revealed to any third party.

How do I know you won't resell my paper later?

We do not resell, republish, trade, or display completed orders anywhere else at any time. Unlike many of our competitors, we do not own or operate databases of essays and dissertations. We think it is highly unethical to put the reputation of our customers under question.

Can I ask to revise my order?

You better! If you are not satisfied with the quality of work or you think the writer failed to meet initial instructions, request revisions within the first 14 days from the actual deadline of your order.

Are these revisions free?

100% free!

How many times can I ask for revisions?

Multiple times!

Under what circumstances can I ask for a full refund?

Every client is entitled to a full refund if:

  • The delivered paper is below the standard.
  • The completed assignment doesn't meet initial requirements/instructions.
  • There are plagiarisms in the paper.

Please note, that any complaints about the assignment must be made within the first 2 weeks after the order deadline.

I didn't download my order. Am I entitled to a refund?

Yes, you can request a full refund before the paper is downloaded.

How do you build up the price?

Price setting depends on several factors: type of work, required academic level and deadline, number of pages, and extra services. You can check the price in advance by using an online calculating tool on our website.

How can I save on my order?

We are a budget-friendly service. Thus we give our customers an opportunity to save on their order by placing them in advance. The farther the deadline - the lower the price. Order beforehand and get your paper written for the best price.

How do I pay?

You have to pay for your order in advance. You will get the final price once you fill out the order form. No extra charges are foreseen. We use secure payment methods to guarantee your safety. Pay for your order with Visa or MasterCard without risks.

Сan I pay for my order once it is delivered?

According to our Terms and Conditions, you have to pay in advance. Don`t worry: if the writer fails to meet your expectations, you are entitled to free revisions or full refund.

Am I entitled to any extra charges once the payment is made?

Only if you decide to change the initial instructions or add any extra services to your order, for example, SMS updates.

What free benefits do you offer?

First, you will get a free title, bibliography, and reference page. Second, you can choose the preferred writer for free and keep in touch with him throughout the writing process. Third, you will have an unlimited number of order revisions.

Do you have any special discounts or offers?

Every now and then! Subscribe to be the first to know about our seasonal offers and juicy discounts.

What will I get as a member of the Customer Loyalty Program?

As a member of the Customer Loyalty Program, you get a 5% bonus to your balance for every follow-up order. Collect bonuses to use them for your future orders.

This is my first time at MasterPapers. Can I get a discount?

You are entitled to a 15% discount on your first order. Look for an exclusive discount box on our website, type your email, and get your discount code. Use it when placing your order.

I wrote a paper, but the teacher gave it back and asked to rewrite it. Can you rewrite it for me?

You can request us to rewrite your assignment. When filling out the order form, simply choose "Rewriting" option in the "Type of work" section.

I have a particular research paper guideline. Can the writer follow my instructions?

Our writers can easily adhere to any required guidelines. They have vast experience in academic writing, therefore any assignment and any instructions are do-able for them.

I am afraid my paper won't be delivered on time. Is there a way to guarantee timely delivery?

Yes, you can keep track of the progress through your personal control panel. Maintaining contact with your writer is the most efficient way to obtain reliable information in regards to your order progress. You can communicate with the writer directly via the control panel.

I wrote my assignment, but before I hand it in, can someone proofread it for me?

No worries, we also provide editing and proofreading services. Request via the order form.

I cannot estimate the price of my assignment myself, can you do it for me?

Sure, you can send your assignment instructions to our support team via the chat board. State your academic level and deadline, and they will calculate the cost of the assignment for you.

My subject is not on the list. What do I do?

Choose «Other» on the list of subjects or contact our support manager in advance to elaborate details. We will do everything possible to find an eligible writer in your subject area.

Do you have any offices in the UK?

Even though we are the US-based company, we do have a contact number in the UK (phone: +1-484-633-9606, fax: 020 7692 7990). All the phone calls and faxes are redirected to our head office.

Money-back guarantee

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